Refund Policy

Returns & Exchanges

• ​Due to the handmade nature of our products, all sales are final.

• As a small business, we cannot offer returns, refunds, or exchanges at this time unless the item arrives damaged (subject to shipping claim approval). Visit our Shipping Policy Page for more information.

• Each piece is handcrafted and one-of-a-kind. Variations in size, colour, texture and design, along with natural imperfections such as minor cracks or firing marks, are part of the artisanal process and enhance the character of each piece.

• To ensure satisfaction, please review product photos and descriptions before purchasing.

• If you have any concerns, feel free to reach out, we’re to help!

• For any shipping-related inquiries, contact us at senderodecor@gmail.com